Privacy Policy
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1. Introduction
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At Dr Mpopi Lenake Inc, we are committed to protecting patient privacy and ensuring that personal information is handled responsibly, securely, and in compliance with the Protection of Personal Information Act (POPIA). This policy outlines how we collect, use, store, and share patient data.
2. Information We Collect
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When interacting with our practice, we may collect the following personal information from patients:
- Personal Identifiable Information: Name, ID/passport number, contact details.
- Medical Information: Patient history, treatment records, and referrals.
- Financial Information: Payment details, medical aid details, and invoicing records.
- Communication Information: Email, phone, or other correspondence related to medical treatment and appointments.
3. How We Use Patient Information
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Personal information may be used for the following purposes:
- Medical Services: To provide necessary medical treatment and care.
- Billing & Payments: To process invoices, statements, and insurance claims.
- Legal & Compliance: To meet regulatory requirements and protect legal rights.
- Communication: To send appointment reminders, follow-up messages, or service updates.
- Medical Aid Processing: To share relevant information with medical aid providers.
- Data Retention: Medical records will be securely stored and may be destroyed after 6 years of patient inactivity.
4. Disclosure of Information
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We respect patient privacy and will not sell, rent, or share personal information except in the following cases:
- With Patient Consent: When authorized to share information.
- Medical Referrals: When necessary, medical records may be shared with other healthcare professionals involved in treatment.
- Legal Obligations: If required by law, personal data may be disclosed to legal authorities.
- Debt Collection: In cases of unpaid accounts, details may be shared with debt recovery agencies.
5. Data Security & Protection
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We take appropriate measures to protect personal information from unauthorised access, loss, or misuse. These include:
- Secure electronic record-keeping systems.
- Restricted access to personal data by authorised personnel only.
- Compliance with data protection laws and industry best practices.
6. Patient Rights Under POPIA
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Patients have the right to:
- Access Their Information: Request a copy of their personal data.
- Update Their Details: Inform us of any changes to their information.
- Withdraw Consent: Opt out of certain communications or data processing activities.
- Request Data Deletion: Ask us to remove their data if it is no longer necessary for the intended purpose.
7. Changes to This Policy
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We may update this policy from time to time. Any changes will be reflected on this page, and patients are encouraged to review it periodically.
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By using this website and engaging with our services, patients acknowledge that they have read and understood this POPIA & Privacy Policy.
Terms and Conditions
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1. Introduction
Welcome to Dr Mpopi Lenake Inc. By using this website and our services, patients agree to comply with and be bound by the following terms and conditions. These terms apply to all users, including those making appointments, receiving medical services, and engaging in any other interactions with the practice.
2. General Terms & Conditions
2.1. Medical Services
- Medical consultations, treatments, and procedures are conducted in accordance with medical best practices.
- Patients must provide accurate and updated medical history and personal details to ensure safe and effective treatment.
- The practice reserves the right to refuse treatment if it is deemed medically inappropriate or if incorrect or misleading information has been provided.
2.2. Appointments & Cancellations
- Appointments must be scheduled in advance through the designated booking channels (phone, email, or online system).
- A 24-hour notice is required for appointment cancellations or rescheduling. Failure to cancel within this time frame may result in a cancellation fee.
- Late arrivals of more than 15 minutes may require rescheduling at the discretion of the practice.
2.3. Patient Confidentiality
- All patient information is handled with strict confidentiality in compliance with the Protection of Personal Information Act (POPIA).
- Patient records will only be shared with authorized healthcare professionals as necessary for medical treatment.
3. Billing & Payment Policy
3.1. Fees & Payment Terms
- Consultation and procedure fees are payable on the day of service, unless otherwise arranged.
- Payments can be made via cash, EFT, credit/debit card, or through an approved medical aid scheme.
- Patients remain personally responsible for any shortfall between the medical aid coverage and the total cost of treatment.
3.2. Invoicing & Statements
- Invoices will be issued upon completion of the service or treatment.
- Statements can be requested for patient records, tax purposes, or medical aid claims.
- Unpaid accounts are due within 30 days from the date of service.
3.3. Late Payments & Collection
- Outstanding accounts beyond 30 days will incur additional fees, including collection costs, legal fees, and interest as per the law.
- If a patient fails to settle outstanding amounts, the practice may hand over the account to a debt recovery agency.
4. Medical Aid & Insurance Claims
- The practice does not guarantee medical aid coverage and reimbursement.
- It is the patient’s responsibility to confirm benefit availability with their medical aid provider.
- Claims submitted to medical aid remain the patient’s responsibility, and any unpaid amounts must be settled directly.
5. Refund & Cancellation Policy
5.1. Refunds
- Refunds are processed only in cases of billing errors, duplicate payments, or overpayments.
- Refunds will not be issued for completed consultations, procedures, or missed appointments.
5.2. Service Cancellation
- If a medical procedure is cancelled by the patient, a cancellation fee may apply depending on the timing and resources allocated.
- The practice reserves the right to cancel or reschedule appointments due to unforeseen circumstances, including emergencies or practitioner availability.
6. Data Protection & Privacy Policy
- Personal information is processed in compliance with POPIA (Protection of Personal Information Act).
- Medical and financial records will be securely stored and retained for a period of 6 years, after which they may be destroyed.
- The practice may send appointment reminders and follow-up notifications via email, SMS, or phone calls.
For a detailed privacy policy, refer to our POPIA & Privacy Policy.
7. Liability & Disclaimers
- The practice takes all reasonable steps to provide safe and effective medical treatment. However, results may vary, and no guarantees can be made regarding specific medical outcomes.
- Patients assume all risks associated with elective treatments and procedures after being informed of the risks and benefits.
- The practice is not liable for any complications arising from non-compliance with medical advice or post-treatment instructions.
8. Changes to Terms & Conditions
These terms may be updated periodically. Patients are encouraged to review this section regularly to stay informed of any changes. Continued use of services constitutes acceptance of the latest terms.
9. Contact Information
For any inquiries regarding our terms, billing, or policies, please feel free to reach out.
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